IT request form

What this form asks, and why

• Your namerequired Who to follow up with.
• Work emailrequired Where you reply; the form doesn't send updates itself.
• What is it about?required Routes access requests and hardware faults to different people.
• Who is affected?required One half of priority: an outage for everyone beats one slow laptop.
• Can you work right now?required The other half. Asking 'can you work?' gets an honest answer where 'priority?' gets 'high'.
• Short summaryrequired The line you scan in the sheet; short so it fits the column.
• What happened, and what have you tried?required 'What have you tried' saves asking 'have you restarted it?'
• Exact error message The exact wording is searchable; a paraphrase isn't.
• Device name or asset tag Identifies the machine without a site visit.
• Needed by (for requests) Turns 'ASAP' for a new starter's laptop into a real date.

Fields people often add

• Location or desk
• Phone or extension
• Manager approval needed (yes/no)

Common mistakes

• One 'priority' dropdown: almost everyone picks 'high'. Who is affected plus whether they can work gives you priority without asking for it.
• Letting people send passwords: say on the form that you'll never ask for one, so a typed password doesn't end up in a shared sheet.
• Asking for screenshots: this form doesn't take attachments yet, so ask for the exact error text instead.
• Questions that only fit one category: there is no conditional logic yet, so everyone sees every question. Keep questions that fit all requests, or publish a separate access-request form.

Share it or put it on your site

Publish to get a link on freelyforms.link, or embed it on your website. Responses go to your Google Sheet.